Refund policy
We will grant your refund request if you confirm that your request for a refund is included in the following circumstances
- After the order product is placed, it has not entered the delivery process, and the logistics tracking number has not yet been generated.
- The logistics tracking number shows that the product has been received within 6 hours, provide the product quality problem certificate to team@gamsego.com, we will refund you in full.
- Cardholder is eligible for a refund for 14 days after purchasing a service or a product.
Refund Details
The refund amount is the amount actually paid for the order you purchased the product.
Refunds will be refunded according to your payment method. If you paid with a credit/debit card or bank account, the bank will take some time to process the refund request, so please be patient.
Return policy
We are a customer-first company, and we strive to provide the best quality products with a seamless experience for you. Still, sometimes things happen, so if there's anything wrong with the item you have received, we will do our best to fix it and be satisfied.
If you want to return the item, please contact us within 2 weeks of receiving the order at team@gamsego.com. If you have discovered our fault, please take pictures of the defected, or wrong case sent to you and attach them to the initial email with an explanation.
WARNING: Personalized products are one of a kind and has been manufactured only for you. Therefore we can not exchange or refund any customized products under any circumstances unless the product has a manufacturer's defect.
We do not issue refunds if you do not provide a reason for returning the item or send it back without contacting us first.
Refunds for returned items will be issued to the original payment method you used when placing your order.
Please consider that all the shipping expenses for returning the item remain the responsibility of the customer.
The returned product must not be used and should be sent to us in its original packaging.
If you still have additional questions about returning the item, feel free to contact us at team@gamsego.com